If you would like the change the plan that you are on, please contact support. Depending on which plan you are on, we can make the changes described below.
Faculty ESSENTIAL: If you are on the Faculty ESSENTIAL plan, we are able to upgrade your plan to the Faculty PRO plan, allowing you to substantially increase the number of sentences that you can process per week, add PhD/RA accounts, and have access to our latest Beta developments before they become available on the Faculty Essential plan. If you have more than 3 months left in your plan, making this change requires a pro-rated payment, equivalent to the difference between plans over the remainder of your subscription period. If you have less than three months left on your plan, we can credit any remaining subscription towards a new subscription of the Faculty PRO account.
Faculty PRO: If you are on the Faculty PRO account, and want to downgrade to the Faculty ESSENTIAL account, we can downgrade your account, and extend your subscription by a pro-rated number of days. You should be aware that doing this will result in various parts of your plan becoming unavailable. For example, if you have linked PhD accounts associated with your account, these will no longer be included, your usage allowance will decrease, and you will lose access to beta developments.
PhD plan: If you are on the PhD plan and move to a faculty position, while you should contact our support to advise us of the change in university, you may continue to use your existing PhD plan for the remainder of the subscription. At renewal, however, you will have to change to a Faculty account. If you would like to upgrade before this point (for example to a Faculty PRO account to have the ability to add RA/PhD students), we are able to credit any unused subscription towards a new plan.