Having up to-date contact details is important to ensure that we can best serve you. For example, if we know your university, we can let you know if we are going to be visiting you city any time soon, to give you the option of meeting with us and discussing your usage.
If you need to update any of your contact details, just contact support via the help center link below. We will update the details and send you an email to confirm the change.
Faculty PRO: While we require newly added PhD/Research Assistants to be at the same university as the primary faculty account holder, we recognize that your PhD students may be relying on your access, and you may have experience working with a particular RA. As such, if you move, existing PhD/RA accounts can continue to be maintained (although no further students can be added from the former university).
PhD Plan: We recognize that transitioning from PhD to Faculty can be a busy time. If you move on a PhD plan, you may continue to use your current subscription for the remainder of the plan period. At renewal though, you must upgrade to a Faculty Plan.